Frequently Asked Questions

Frequently Asked Questions

Can I leave my home while painting is carried out?

Most people I work for are not home while work is going on. While you are at work or running errands, I’m 100% fully insured so there is nothing to worry about.

Do I need to move everything from the rooms before you paint?

If possible I ask to move all small items and breakables. Unless agreed otherwise, I can move(small items) and protect all of the furniture and fixtures.

Do you charge for estimates or quotations?

No, we never charge a fee to provide estimates or quotations for your painting project.

Do you have examples of work you’ve completed?

Yes! Please visit the very small example photo portfolio on the front page, to see examples of our completed interior and exterior painting projects.

Do you have references?

Yes, references are available upon request. Some are available on the website as well. You may check us on Yell, My Builder, and Google reviews as well.

Do you offer a Guarantee?

Yes, all of my work comes with a guarantee. (Please see guarantee policy.)

How do I know if I have lead paint?

If it was built before the 1960s and still has original coats of paint, there could be some lead around. Another clue is if your paintwork is quite thick – lead could be locked into the oldest layers.

How do I know you are insured?

Intserv Painting has been running since 1998 we can supply you with our insurance document if you require.

How do I maintain my exterior painting job?

Regularly you should walk around the exterior of your home looking for dry or wet rot, water penetration areas, cracks, and old caulking. About once a year it is a good idea to soft pressure wash only up to 500psi) your home to remove the accumulation of surface dirt.

How do you determine the amount you will charge for my painting project?

There are many things to consider including type and size of the painted area; type of windows and other trim work; number and intensity of paint colours; The amount of protection needed for plants and furniture; also the quality of paint being used; and the extent of needed surface preparation. All of those things will need to be considered to provide you with an accurate cost estimate.

How is Lead Paint Dealt With?

There are procedures set by H.S.E on how any work involving lead paint is to be done. These procedures are worked into my approach to the painting work being carried out, please refer to lead paint advice.

How long has Intserv Painting been in business?

Intserv has been in business since 1990s, known as Intserv Painting from 2005

How long will it take for the paint to dry?

Acrylic (latex) paint dries much faster than Alkyd (oil). Usually, a couple of 2-4 hrs is plenty of time. Oil paint though 16-24 hrs usually. Flat paint may dry faster than semi-gloss paint.

How long will it take to paint my house?

The process can take as little as 5-10 days from the time I connect with you. However, the actual timing will depend on the condition of your paint surfaces, the type of work required, my schedule and weather conditions if the project involves exterior work. During my consultation with you, we can evaluate your situation and let you know how long we think it will take to complete your painting project.

How long will my exterior painting job last?

Normally, exterior painting jobs will need to be redone every 5-10 years. Render tends to last longer, wood on the other hand expands and contracts more with changing temperatures which will loosen the paint sooner.

It is best not to put off your exterior painting until the house is badly peeling. When it gets to that condition, it will end up costing you more in preparation time and possibly dry rot repair work.

If however, the property is in a bad condition when you get to it, do yourself a favour – go the extra mile and ensure that thorough surface preparation is done. The idea is to create a sound surface (priming) for the new coats to adhere to. This requires more time but is necessary for the paint job to last.

How to test if the paint is oil or latex?

First, rub a small area with a solution of methylated spirits. If paint comes off, it’s latex. If not, it’s oil-based. In either case, proper prep is always key.

How will my personal property be protected from paint?

On interiors, after you have removed your delicate items, all areas or remaining items, will be covered with clean drop cloths or plastic sheeting. On exteriors, shrubs and surrounding areas will be protected so that no evidence of paint splatter or paint peelings remains.

OK, I’ve decided to hire you as my painter. Where do we go from here?

Thank you for choosing Intserv Painting. I’m sure you will not be disappointed. To schedule your job, please send a signed quotation. You can post or email it for expediency Email info@intservpainting.co.uk I will get in touch with you shortly to talk about colours, schedules, etc.

What are different paint sheens?

The paint sheen refers to the light reflectivity of the painted or varnished surface. There are varying degrees of sheen, from no sheen to a high gloss. Though some paint manufacturers may refer to their paint sheens by different names, generally, from lowest to highest, paint sheens correspond to these reflective degrees:

The returned light into the apparatus allows the gloss to be classified as follows:

Full Gloss: 70–90%

Semi-Gloss: 41–69%

Satin: 26–40%

Sheen: 15–25%

Eggshell: 10–15%

Matte: <10%

What are the advantages of flat and lower sheen paints?

Flat paints provide even light reflection and give the surface a softer, more uniform look.

They don’t highlight surface imperfections like higher sheen paints, so they usually don’t require as much surface preparation (like patching, texturing or sanding) before painting.

They are much less likely to show “lap marks”, so they are generally easier to apply and touch up than higher sheen paints. (When one painted section dries before the next section is painted, the two sections won’t flow together into a uniform film, resulting in a “lap mark.”)

Flat paints don’t need to be sanded or de-glossed before repainting, unlike higher sheen paints.

What are the advantages of higher sheen paints?

Higher sheen paints have better stain resistance, so they resist dirt pick up and stay cleaner longer.

They have better scuff and wear resistance, so they’re good for high traffic areas and on surfaces that are handled, washed or scrubbed frequently.

They have better moisture resistance, which makes them ideal for surfaces and areas that are frequently exposed to high humidity levels.

What are the disadvantages of flat and lower sheen paints?

Generally, flat paints are less stain and scuff resistant than higher sheen paints, so they should not be used on high traffic areas, washed or scrubbed frequently.

Flat paints are less moisture resistant than higher sheen finishes, so they are not the best choice for areas that are exposed to high humidity levels, like in bathrooms, kitchens or on any surfaces that will be washed frequently.

What are the disadvantages of higher sheen paints?

Higher sheen paints tend to highlight any surface imperfections.

They are harder to touch up than lower sheen paints because the higher sheen tends to highlight the slightly raised surface of the film where the touch up was done.

They normally need to be sanded, de-glossed or primed before repainting, to ensure good adhesion of the new paint.

What can I do to help the project go more smoothly?

One of my main goals is to complete your project with as little disruption to your life as possible. Before your project starts I will provide you with a list of suggestions(if needed), that you could do to help me to complete your project as quickly and smoothly as possible.

What colour should I choose?

Whether on an interior or exterior paint job, we will normally start clients looking at standard colour charts. The exterior paint colour chart will also have a nice variety of harmonious colour combinations to choose from.

Another very good way is to drive around your neighbourhood and find similar houses similar to yours to see what others have done with colours. I may be able to help you with colour matching if you send me some digital photos.

What hours do you work?

I generally work Monday-Friday, 8:30 am-4:30 pm I can do work at other hours if needed, but these are my standard working hours.

What if I want to change something about the job or need some additional work done while you are already at my home?

Addons, as it is known, are better to be completed after the original quoted work is completed, and would require a new quotation drawn up and signed.

Though some of the time it can be more cost-effective for me to make a change or do additional work during the course of the project than to have us come back after the project is complete.

What if it rains while you are painting my house?

I keep a close watch on the weather and weather forecasts. If it starts raining while in the middle of a painting job, I simply stop and return after it drys up.

What is VOC and why should I care?

All alkyd (oil) based paints, varnishes, and solvents contain volatile organic compounds or VOC’s. Exposure to VOC’s can trigger asthma attacks, respiratory problems, eye irritation, nausea, or dizziness. Because of these health concerns, a lot of paint manufacturers now have introduced Low or No VOC paint alternatives.

What kind of paint’s do you use?

I use the only professional-quality paints from Dulux Trade, Crown Trade, Farrow and Ball and Little Greene unless the customer requests a different paint brand.

What shall we do if you find wet or dry rot?

In the process of a painting and decorating project as a painter, I will touch a lot of the house and I may find wet/ dry rotted wood. If it’s repairable with specialist wood filler, Repair Care Dry Flex 4 I may be able to do it in-house. If not and something larger is found, I will suggest a reputable tradesman, I have worked with. In any case, if we find any dry or wet rot, we will point it out to you and recommend the best way to proceed.

What Should I look for in a Painting Business?

All painting businesses are not equal. Many factors should be considered when choosing who is going to work on your home or business. You can save yourself a good amount of aggravation if you choose a good one. a few things maybe to check!

  • References.
  • Clear and understandable quotations.
  • Review the quotation. Once you have picked the best painting business, look over every detail in the quotation, if your not sure ask.
  • Knowledge & Recommendations.
  • Ask people. Talk to friends, family, co-workers, or neighbours.
  • Related Experience.
  • Flexible working schedules.
  • Working Relationships.
  • Make sure that things like the costing, insurance, and the quality of paint products are agreed upon before signing.
  • Cleanliness & Appearance.
What should I look for when hiring painters and decorators?

There are several key things to look for when choosing painters and decorators. At the very least, check to see if they are, insured, experienced and capable of completing work. Look for reputable businesses with local references.

When do I pay you?

Payment s is outlined in our quotation. We will invoice you accordingly and will expect to be paid at that time.

Why should I choose Intserv Painting for my painting project?

I have been in the painting and decorating business since the 1990s, and Intserv Painting has an established track record of consistently delivering what’s needed and wanted on a painting job (regards the painting process requirements on a particular job and required as far as customer experience is concerned.)

Will you be there to answer my questions or to address any concerns I may have throughout the project?

Maintaining an open line of communication with you is very important to me. Please feel free to contact me, by text or email at any time to address concerns or answer any questions you may have whatsoever.

Will you complete my job promptly without interruption?

I schedule each job to be completed in consecutive days (M-F.)

Will you require a deposit before any work commences?

Yes and no, depending on the type of work involved, a materials deposit may be asked for. please refer to our terms and conditions Sections 5.2, 20.2.

 

 

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